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Troubleshoot wifi connection
MissAvy
Member

I am trying to connect to a known wifi network, with the password, but it will not connect.

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Re: Troubleshoot wifi connection
mama23dogs

Passwords are case sensitive, you must have the wrong password

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Re: Troubleshoot wifi connection
vzw_customer_support
Customer Support

Hello mama23dogs! Let's get you connected to your desired Wi-Fi connection. What happens when you try to connect? Do you receive any error message? When was the last time you were able to connect succesfully? Share details. Thanks.


KristieQ_VZW
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Re: Troubleshoot wifi connection
groober
Member

Same problem. New 6s does not recognize a wifi network that others, even with a 6, can connect to without issue.

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Re: Troubleshoot wifi connection
Weth
Sr. Leader

Did you reboot the wifi router -- even if it works with other devices, this often works

At the same time, forget the connection from the 6S, or even try Reset network settings.