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Trying to restore the phone and I get error messages 4005, or 4013.
dontknownuttin

My phone spontaneously died and went to the white apple with black background screen.  I hooked it up to iTunes and it said it needed to be restored, which I then started to perform but the phone seemed unresponsive after a while and a few times I got the error # 4005 and once 4013.  I'm not sure what else I can do to get the phone back to working condition.

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Re: Trying to restore the phone and I get error messages 4005, or 4013.
vzw_customer_support
Customer Support

Hello dontknownuttin,

Help is right here, front and center! Let's get your iPhone 5s working properly again. May I ask what's the last action done on the device before you received the error messages? Also, is there any physical or liquid damage on the phone? What version of iTunes do you have installed? As you share the details then we can get your device working again.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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