Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Unable to receive or make phone calls on iphone 4 and iphone 5c
lcook65
Member

For the past month, my family has been able to make or receive calls on our iphones in our home.  We are in a covered area.  Never had problems before this.  We can still text and use data.  Please help.

Labels (1)
0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
vzw_customer_support
Customer Support

lcook65 We certainly want to make sure that your family can make and receive calls. Please share more details. Are you able to make calls outside of the home? Are you currently using a network booster?

sheritah_vzw
Follow us on Twitter
@VZWSupport

0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
lcook65
Member

I have no idea what a network booster is.....yes, we can make and receive

calls outside of the house. This has been going on for approx. 3 or 4

weeks. We had no problems with the phones, in any way, prior to this

problem.

On Thu, Apr 24, 2014 at 5:37 PM, Verizon Wireless Customer Support <

0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
vzw_customer_support
Customer Support

I'm sorry you're having these service issues lcook65. I'd like to check the coverage in your area. What zip code are you in? What happens when you try to get a call? Do you get an error message?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
lcook65
Member

zip code is 43138...when trying to call out, we dial the number and it

doesn't do anything at all....incoming calls the phones don't ring for us

to hear....but goes to vm eventually

On Thu, Apr 24, 2014 at 8:49 PM, Verizon Wireless Customer Support <

0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
vzw_customer_support
Customer Support

Thanks for the additional information lcook65! As I review our coverage map, I see that Logan has several areas marked with no coverage available and it is normal to have spotty service or no service at all when in this areas of Logan. Please visit this link http://bit.ly/qQR9lM click on the Check Your Coverage button, and enter your full address to confirm coverage (or no coverage) in your location.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
lcook65
Member

I did and it's showing as as solid digital coverage. The point is, we had

NO issues with using any of the phones up until a few weeks ago...now we

can't. The only reason we went with Verizon Wireless was because the area

is covered well. So now, we have 3 phones that are useless for calls in

our own home. I want some help with getting this resolved. As I stated

previously, I had a guest in our home last week who has an Iphone 4 through

Sprint. She was able to make and receive calls. It's your service that's

the problem.

On Thu, Apr 24, 2014 at 10:00 PM, Verizon Wireless Customer Support <

0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
vzw_customer_support
Customer Support

Thanks for the additional info lcook65. The area looks good from a coverage perspective. We aren't reported any known issues. Is this mainly limited to inside your home?

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport


0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
lcook65
Member

yes, mostly inside or around the house.

On Fri, Apr 25, 2014 at 9:20 AM, Verizon Wireless Customer Support <

0 Likes
Re: Unable to receive or make phone calls on iphone 4 and iphone 5c
vzw_customer_support
Customer Support

Thank you for the info, lcook65. Are you the only home having problems? Any other neighbors? We encourage you to look into a Network Extender http://vz.to/IHRT6h. It is a great option to provide service inside the home.

RobinD_VZW

Follow us on twitter @VZWSupport

0 Likes