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Unable to set up mobile hotspot
Nuggot
Member

When I try to set up a mobile hotspot on my iPhone 5S, it prompts me to click on a link to mobile.vzw.com/hybridclient/mvm/hotspot. However, when I go to the link it gives me an error.

All of my family members are on the same unlimited plan that I use, and they can all set up mobile hotspots perfectly. I don’t know why this occurs or how to fix it.

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Re: Unable to set up mobile hotspot
Ann154
Expert
Expert

I would suggest having the account owner call customer service at 1-800-922-0204 from a landline or *611 from their phone and ask if they is any blocks on your line specifically a block related to the mobile hotspot feature.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unable to set up mobile hotspot
vzw_customer_support
Customer Support

Thanks for reaching out to us about this, Nuggot. We know hot-spot can be a pretty important feature. If you haven't had a chance to get in touch with customer service yet and still need help, please reply to the private message I just sent you. We'll take a look.

 

Eric_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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