We're very sorry to hear that you have been experiencing so much trouble with your account, abannister. Confusion is the last thing we ever want to hear about from one of our customers. We do offer two way communication by telephone at our usual support phone line 800-922-0204, and you can even request a call using our Click-to-Call service here: https://vz.to/2YwU83z We would be happy to assist you in this platform as well. As many others have pointed out, there is no $25.00 late fee, so you would want to look at the itemized detail next to any fee to see what it is for. If you received a free piece of hardware, that does not come with free service. We'll be sending you a private note as well, in case you would like to proceed within this platform. EricW_VZW
abannister, we want to ensure all of your concerns have been addressed. We will work with you in the Private Note that was sent to you. You may also reach any of our other support teams at the options listed above.
ChristineK_VZW
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