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Verizon Charges for iPhone 5c After Offering Free Upgrade
mandaar
Member

Verizon ran a promotion last month that allowed customers to receive a free iPhone 5c if they upgraded and extended their contract for two years. When I went to check out, I was informed that I would pay a $30 upgrade fee but that the cost for the phone was $0.00. Yet, when I received my bill this month, Verizon charged me for the phone. I don't see how they can say one thing when I checkout and approve of the sale but something completely different once the phone arrives. Has anyone else had this problem? This seems ridiculous!

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Re: Verizon Charges for iPhone 5c After Offering Free Upgrade
vzw_customer_support
Customer Support

Hello mandaar, unexpected charges can be quite alarming! Let's get to the bottom of this together. Can you please send me a direct message so we can further investigate. View steps: http://vz.to/1b8XnPy

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: Verizon Charges for iPhone 5c After Offering Free Upgrade
Not applicable

Did you get the phone during the month of March? Did you get any accessories with the phone?

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