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Verizon Cloud does not back up music
kma3211
Member

I installed Verizon Cloud on my phone.  Contacts, photos and videos are backed up fine, but music is not.  In the "Settings" -" What to backup" screen, there is no option for backing up music or anything other than contacts, photos and videos.

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Re: Verizon Cloud does not back up music
vzw_customer_support
Customer Support

Kma3211,

We can help with that! Do you have an Android, Windows, or Apple phone? At this time, only Android phones support the ability to back up music.

SarahO_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Re: Verizon Cloud does not back up music
vzw_customer_support
Customer Support

Kma3211,

We can help with that! Do you have an Android, Windows, or Apple phone? At this time, only Android phones support the ability to back up music.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Verizon Cloud does not back up music
kma3211
Member

It is an iPhone 5. So I guess I'm dead on backing up music or anything except contacts, pics and vids.

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Re: Verizon Cloud does not back up music
mike18191
Member

is this going to be fixed anytime soon????? I have a iPhone 5s and having the same problem

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Re: Verizon Cloud does not back up music
Not applicable

Did you read Verizon's reply above? Evidently not.

Music cannot be backed up with an iPhone to Verizon's cloud.

However Apple has a service called

Apple - iTunes - iTunes Match

I use it all the time. Its worth the $25 a year.

Good Luck

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Re: Verizon Cloud does not back up music
riverwoman74
Member

I'm really mad about this  I have an iphone 5 c  and the only reason I got the cloud was to BACK UP MY MUSIC  Verizon  YOU NEED TO FIX THIS NOW

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Re: Verizon Cloud does not back up music
Not applicable

No fix required. It is not supported on Apple iOS devices. That is quite clear.

Buy the Apple Cloud $24.99 a year.

Good Luck

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Re: Verizon Cloud does not back up music
the1eye
Member

You say "At this time, only Android phones support the ability to back up music." Does this mean that in the future you intend for Apple devices to have the ability to backup music? If so, any idea of when?

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