Hi! about a week ago, my mom and I upgraded our phones both to iPhone 5s'. the gentleman that had helped us told us about verizon cloud, and I thought it was perfect because I have so much music that I can't take any pictures on my phone anymore. so we both installed the app, my mom was able to sign in and back up her phone immediately. now I have not been so fortunate, I have a verizon cloud account but no matter what, every time I hit continue on the 'step 2' screen, it will load for a few seconds and then a dialogue box pops up and says "something went wrong please call customer service". up until yesterday I hadn't called because I thought I would have figured it out by now but they had no idea why it won't open. I've tried deleting it and re installing, resetting my phone, using wifi, using cellular data, and nothing works. my phone is only a week old why can't I back it up? I wanna be able to take pictures and download apps again.
