Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Visual Voicemail frozen

It seems to have happened after I updated the carrier settings on my iphone 5s.  Initially the phone would freeze when I clicked on the "voicemail" icon in the Phone app,  I tried resetting the network settings, performing a reboot; I even reset my phone to factory settings and then restored it from an iTunes backup.  Now the Phone app is completely frozen.  If I touch it, I get a blank white screen, it freezes, and then closes.  I can't access my keypad to dial out, can't see my recent calls, and can't clear the missed calls indicated on the Phone app icon.  I have to use Siri to dial outgoing numbers not stored in my contacts.  Apple says it is a Verizon problem because Visual Voicemail is a carrier feature.  Please help as this is very frustrating. Video Link : 9521

Labels (1)