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Visual Voicemail frozen
EEG927
Member

It seems to have happened after I updated the carrier settings on my iphone 5s.  Initially the phone would freeze when I clicked on the "voicemail" icon in the Phone app,  I tried resetting the network settings, performing a reboot; I even reset my phone to factory settings and then restored it from an iTunes backup.  Now the Phone app is completely frozen.  If I touch it, I get a blank white screen, it freezes, and then closes.  I can't access my keypad to dial out, can't see my recent calls, and can't clear the missed calls indicated on the Phone app icon.  I have to use Siri to dial outgoing numbers not stored in my contacts.  Apple says it is a Verizon problem because Visual Voicemail is a carrier feature.  Please help as this is very frustrating. Video Link : 9521

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