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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Visual Voicemail frozen
EEG927
Member

It seems to have happened after I updated the carrier settings on my iphone 5s.  Initially the phone would freeze when I clicked on the "voicemail" icon in the Phone app,  I tried resetting the network settings, performing a reboot; I even reset my phone to factory settings and then restored it from an iTunes backup.  Now the Phone app is completely frozen.  If I touch it, I get a blank white screen, it freezes, and then closes.  I can't access my keypad to dial out, can't see my recent calls, and can't clear the missed calls indicated on the Phone app icon.  I have to use Siri to dial outgoing numbers not stored in my contacts.  Apple says it is a Verizon problem because Visual Voicemail is a carrier feature.  Please help as this is very frustrating. Video Link : 9521

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