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Voicemail problems
JD003
Member

Recently, I am not receiving all my voicemails immediatley. It takes sometimes 3 to 4 days to populate. Why is this happening?

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Re: Voicemail problems
Ann154
MVP MVP
MVP

Do you use the Visual Voicemail? Do you have an active 4G or 3G cellular connection during those times you aren't receiving the notifications?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Voicemail problems
JD003
Member

I don’t use visual voicemail. I do have an active 4G or strong wifi signal most of the day.

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Re: Voicemail problems
vzw_customer_support
Customer Support

@JD003


It’s important that you’re able to receive your voicemail notifications quickly and as soon as the caller leaves a message. I’d like to take a closer look into this issue with you.


What model phone do you have? What exact steps do you take to access your voicemail messages? Please let me know so that I can further assist.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail problems
JD003
Member

I have the Iphone 5S and I simply tap the phone icon and select messages at the bottom. I select the message I want to hear and press the play button.

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Re: Voicemail problems
Ann154
MVP MVP
MVP

That is a visual voicemail system. The voicemail for iPhones are handled by the Apple servers.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Voicemail problems
vzw_customer_support
Customer Support

JD003, thanks for that clarification. We want accessing your voice mail to be simple. Click the link below for everythng that you need to know about Visual Voicemail:


https://www.verizonwireless.com/support/visual-voice-mail-faqs/



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Voicemail problems
JD003
Member

But my service for voicemail is through Verizon, can you explain how Apple would be responsible?

Sent from my IPhone

Jim Davis - The UPS Store

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Re: Voicemail problems
vzw_customer_support
Customer Support

JD003, you're absolutely correct. We're responsible for providing you with reliable service. Cellular Data must be enabled on your iPhone 5S when accessing Visual Voicemail as you're required to connect to our network. Are you connected to Wi-Fi when you have this issue? If so, please make sure that Cellular is enable on in Settings>Cellular>Cellular Data ON.


 


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Voicemail problems
JD003
Member

Yes, I always have Cellular Data turned on. I still get the issue.

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