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Volume Button on my Iphone 5 doenst work

The volume button to make the volume louder works but the volume down doenst work. So im not able to turn down the facetime volume or my headphone volume. What do i need to do to fix this problem. I know you can go into sounds in the setting tab but it wont change the volume of a person on the other line when on the phone or facetime. HELP Smiley Happy

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