Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Volume Down Button Not Working

It just stopped working, I've done soft and hard resets. I tried the button before I restored my content. I strongly thing it's a hardware issue. I bought this phone in January, so it (actually all of iPhone 5's) are still under warranty. Do I have to contact Apple myself or can I take it to where I bought it to have it replaced?


Labels (1)
Re: Volume Down Button Not Working
Sr. Leader

Well since it's a Mechanical issue and if you have Warranty you should be able to get another one from Verizon but it will more and likely be a refurbished one). As for Apple since it's there product you might have a better chance of getting a New iPhone threw them i would contact them First and see what they say but i would think they would want to take care of it for ya immediately..   Good Luck and Welcome to Forum  b33 Smiley Happy