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Volume does not always adjust properly on my 5C. Why?
higgmom
Member

Volume does not always adjust properly on my 5c.  Why?  I've tried the left-side buttons and also gone into "settings" to make sure it is at full volume

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Re: Volume does not always adjust properly on my 5C.  Why?
vzw_customer_support
Customer Support

Sorry to read about the volume issues higgmom. I'm here to help. Has it always been this way? When you adjust the sound using the button, does it show the animation on the screen? What software version are you running?  bobbyn_vzw  Follow us on Twitter @VZWSupport

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Re: Volume does not always adjust properly on my 5C.  Why?
higgmom
Member

It just started recently.  The animation does show that the volume is at max.  I'm running IOS 8.1.3    Thanks!

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Re: Volume does not always adjust properly on my 5C.  Why?
vzw_customer_support
Customer Support

Higgmom-

Thank you for your prompt response.  Let's get the volume going.  On the left side of your phone above the volume buttons you will find the mute button. Is the mute button down so that you see a red color?  If so please slide that button up so the red disappears.  Keep us posted.

EmmaM_VZW
Follow us on Twitter @VZWSupport

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