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What's up with my phone?
cboyce65
Member

My iPhone 5c got very hot and, now, the start screen won't come on.  I can get the Apple logo to come on for a few seconds if I plug my phone into a charger.  Also there was a peculiar odor when the phone got hot.

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Re: What's up with my phone?
vzw_customer_support
Customer Support

Oh no, cboyce65! We take this very seriously and would like the oportunity to furhter investigate and see what is going on with your device. In order for us to better assist, I would recommend to bring your device to a local Veriozn Wireless store, bring all power accessories with the device to the retail location, including: Any charging equiptment used with the devcie (e.g., in-box charger, vehicle power charger and desktop charger and/or stand). http://vz.to/1On0sS3 .


JorgeO_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!