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What's up with "lost" messages?
amm1988
Member

Yesterday I had a text convo with a friend. The last text was sent to me (from her) at 6:33. I went on Verizon today and my text usage grid shows she sent me two messages at 6:38 and one message at 7:30. I called her and she said she never sent any additional texts after the one at 6:33. She even sent screenshots showing she never sent anything additional. What could cause those to show up on my usage? Is it a signal that got stuck in the towers query?

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Re: What's up with "lost" messages?
vzw_customer_support
Customer Support

Thank you for your question amm1988. Lets be sure to get your texts figured out for you. At times, messages can be put in a "que" depending on certain variables since all text are transferred to a system to make sure it gets relayed accordingly. One way to make sure you are getting all your texts is by using our VZW messages app http://vz.to/1kyP5JA This allows you to even send texts via your computer in case you are in a non service area. Thank you again for the details and for your patience.

-PeterV_VZW
Follow us on Twitter @VZWSupport

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