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Whats the Point of Live Chat if
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agents are never available? No matter when I try to chat with an agent always get the reply all agents are busy
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Re: Whats the Point of Live Chat if
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That's odd, I've never tried doing live chat before... does it put you in line and tell you how many people waiting or anything like that?
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Re: Whats the Point of Live Chat if
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I haven't used live chat in a while, but when I used it reps connected fairly quickly. Now it seems that there's always the notation that no agent is available. Best I can tell you aren't put in a queue.
Out of curiosity, I just tried live chat again and again saw the 'all agents are busy' notation, and I tried several discussion topics.