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Why can't I get voice mail on my device?
kyoootee
Member

It's been 4 months since I received a Voicemail. When someone calls my phone and leaves a message it usually comes up on my phone as : "You've got a new voicemail from (XXX) XXX-XXXX. Transcript: Unable to transcribe this message"

Anyone know how to fix this problem?  Thanks

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Correct Answers
Re: My iPhone 5s will not record Voicemails, all calls go to text messages.
kyoootee
Member

Thanks for your response.

I forgot  that I had let Google Voice intercept my Voicemails. I changed that back by calling * 73 to release it back to Verizon Voicemails. It now work again.

View solution in original post

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Re: My iPhone 5s will not record Voicemails, all calls go to text messages.
vzw_customer_support
Customer Support
kyoootee,

Let's make sure we get your Voicemails coming through again! Has there been any changes to your device in the past 4 months? Is your software on the iPhone up to date? You can check under your General settings.  Please share a few more details so we can assist in finding resolution. Thanks!

TrevorC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: My iPhone 5s will not record Voicemails, all calls go to text messages.
kyoootee
Member

Thanks for your response.

I forgot  that I had let Google Voice intercept my Voicemails. I changed that back by calling * 73 to release it back to Verizon Voicemails. It now work again.

0 Likes