Why can't I take advantage of an upgrade offer?

[wwbill]

I received a e-mail from Verizon Wireless for a early upgrade to iPhone 5c 32g for free. My plan is up in June, and I am trying to do this early upgrade online, but it keeps trying to charge me full price for the phone, even it the check out, when the e-mail states the price will be adjusted in the check out. Why can I not order this phone for the price in the e-mail, and upgrade early?

[vzw_customer_support]

wwbill,

I'm very sorry about the hard time you're experiencing processing this order! Have you reached out to us over the phone at 800-922-0204 or *611 from a VZW device to try placing the order over the phone instead? Or, have you visited a store location? I would love to review this in detail and find if there is any reason this is not working for you.

If the phone or visiting a store location will not work for you, can you please send me a Direct Message? You will need to accept my request to follow you and then follow me back. After this, you'll be able to send me a Direct Message.

Here's directions on how to Direct Message: http://vz.to/1lKLT9T

Here's a link to my profile: http://vz.to/1ly4msR

RuthW_VZW
Follow us on twitter @VZWSupport

[prettymami1982 · Accepted solution]

Hi bill.. I had the same problem.. So I called customer service and they had me place the order over the phone.. That's how u have to do it from what they told me.. I got the the pink 32gb iphone c ..Only thing I had to pay was the 30 dollar upgrade fee.. I was already on the more everything plan from about two weeks ago so no other plan change was made.. Hope this helps.. I was pretty upset at first too.. They should specify that u need to order it over the phone..so just call and u should be ok..

[trouble_brewing]

Duplicate post - please see:

https://community.verizonwireless.com/message/1066271#1066271

Message was edited by: Admin Moderator