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Why didn't I get an Amber Alert on my device yesterday?
Jayscott68
Enthusiast - Level 3
‎02-11-2014 06:51 AM

There was an Amber Alert in my area and it never broadcasted a tone on my iphone 5c and was switched to on. Why?

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Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-19-2014 11:48 AM

Thanks for keeping us posted Jayscott68! The Premium Messaging block can prevent the alerts from being received. You can remove the block from My Verizon by http://vz.to/1gi8nNC

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-11-2014 08:37 AM

Hi Jayscott68,

Oh my! I know it's important to make sure that all alerts are working properly on your device. Is the address on your Verizon Wireless account in the same area as the alert that went out? Amber alerts are triggered by the billing address not the physical location of the device. Please make sure the alerts are set properly on the device as well http://vz.to/1bS1ZNy .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport 

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Re: Ambert Alert
Jayscott68
Enthusiast - Level 3
‎02-11-2014 08:52 AM

Yes..in same billing address area

Sent from my iPhone

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Re: Ambert Alert
Jayscott68
Enthusiast - Level 3
‎02-11-2014 09:14 AM

And my alerts are on.....

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Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-13-2014 09:23 AM

Thanks for the reply Jayscott68. Let's look deeper in this issue together. May I ask has the amber alert ever worked on your iPhone 5c? Also, what iOS and carrier version do you have intsalled? This info can be found in Setting > General > About. Can I assume that you are not having any issues with your text or iMessage? As you share the details then we can get this resolved.

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: Ambert Alert
Jayscott68
Enthusiast - Level 3
‎02-13-2014 09:39 AM

Thanks for getting back to me. Both amber and emergency are set for on and never sounded since had phone , which has been since October. I have Verizon 15.5 and IOS 7.

Sent from my iPhone

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Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-15-2014 10:34 AM

Jayscott68,

Thanks for the update! I am sorry that your alerts are not coming to your phone with a sound. Was your phone in Do Not Disturb mode when the alerts were sent? If your alerts are on and you can double check by going to Settings>Notification Center>Government Alerts>both should be green to be turned on. Please provide additional information to better address your concerns.

KarenC_VZWSupport
Follow us on Twitter @VZWSupport

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Re: Ambert Alert
Jayscott68
Enthusiast - Level 3
‎02-15-2014 11:17 AM

Alerts were enabled and not on do not disturb.

Sent from my iPhone

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Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-17-2014 11:26 AM

Hi Jayscott68,

This sure is an odd situation. I am glad to see that the alerts are on. Do you have any blocks on your account for premium text messages. This can be the issue. Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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Re: Ambert Alert
Jayscott68
Enthusiast - Level 3
‎02-17-2014 11:44 AM

I do have blocks for premium messages.

Sent from my iPhone

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