An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-19-2014 11:48 AM

Thanks for keeping us posted Jayscott68! The Premium Messaging block can prevent the alerts from being received. You can remove the block from My Verizon by http://vz.to/1gi8nNC

AshleyS_VZW
Follow us on Twitter @VZWSupport

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
Jayscott68
Enthusiast - Level 3
‎02-19-2014 12:40 PM

Thank you. I had Verizon remove premium text block so hopefully this now will let it work properly and receive any tones and messages.

Sent from my iPhone

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
johnnystevens
Newbie
‎02-21-2014 11:22 AM

I am having the same issue.  There was an Amber Alert and everyone around me was getting the alert and I did not.  My son who is on the same plan got the alert, so our billing address is within the alert area.  I have the Samsung Galaxy S4 with Premium Messaging not blocked.  The Emergency Alerts are turned on.  I am running Android version 4.3.  Kernel version 3.4.0.

This is a new phone and I have never received amber alerts.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-21-2014 12:44 PM

Sounds good Jayscott68. Please let us know if you need further assistance. Here's some additional support on the go if you need it! http://bit.ly/yN1P80

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
Jayscott68
Enthusiast - Level 3
‎02-21-2014 12:59 PM

I hope this works.. I see someone else who replied to my issue is having same issue with their Galaxy S4 and premium unblocked. Makes me think a Verizon issue.

Sent from my iPhone

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
vzw_customer_support
Customer Service Rep
‎02-23-2014 11:35 AM

Lets make sure you are receiving these alerts johnnystevens! Here is how to set up the Alerts: http://support.verizonwireless.com/support/devices/knowledge_base.html/62072

If the issue persists after setting up, we may need to review the account to ensure that there are no blocks that may prevent these alerts. Let us know how it goes.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
johnnystevens
Newbie
‎02-25-2014 07:04 AM

My Emergency Alerts were already turned on.  My Alert Reminder is turned off.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Ambert Alert
wushu2004
Contributor - Level 2
‎03-02-2014 12:22 PM

Uh, false.

Wireless Emergency Alerts use the device's physical location to broadcast alerts within a given area.

My home could be in New York, but I'm visiting Chicago.  If the Illinois State Police issue an Amber Alert, my phone would receive it.

0 Likes