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Why do I not have internet access when my phone says it's on LTE?
meganweers
Member

I am currently having internet connectivity issues. My phone will say it's on LTE, but when I try to use an app that requires internet connectivity, it says that I need to check my internet connection. I can't refresh facebook, check e-mails, or send iMessages. When I join a Wifi network, everything works as it should. I've tried doing a soft reset on my phone multiple times by holding the home and sleep button down until the phone reboots. I've also restored network settings, but nothing seems to be helping. Just wondering if anyone had any tips before I had to take it into the Verizon store.

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Re: Why do I not have internet access when my phone says it's on LTE?
vzw_customer_support
Customer Support

meganweers,

I am sorry you are having these issues with accessing the internet on your device. Thank you for all the troubleshooting you have done thus far. Have you tried to remove and reinsert the SIM? http://vz.to/1irq2bL Are you able to send text messages and use voice just fine? Are there others reporting the same issues with data connection?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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