Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why does my device keep shutting off?
mxvin
Member

I have had the Iphone 5S for awhile now and I held off on doing the 7.02 update.  After

I did the update which was a month or so ago my phone is constantly going to blue screen

then off .  I can reboot sometimes and others it takes multiple times.

It happens at any battery strength and in any app, or sometimes while the phone is not even being

used.  I contacted Apple when it started and all they had to offer was to restore to

factory settings.  I don't want to do that since I am a photographer and have many photo apps that I don't

want to lose.  If I restore from backup I am thinking that isn't going to work since she said factory settings.

Sometimes it happens numerous times a day and then a day can go by and it's fine.

This is very frustrating and I don't know what else to do.

Has anyone found a fix for this.

Thanks

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: Blue Screen of Death - phone constantly shutting off
vzw_customer_support
Customer Support

mxvin lets get control over that blue screen and your device back in action! We understand the importance of having a working device and we're here to do everything we can to help! It appears there is an internal error causing the trouble so as the Apple representative stated, completing a Hard Reset http://vz.to/1hTwaWp  is the best option. As a photographer, I understand your hestistancy in completing this process because of the potential of losing your info. The good news is with services such as iCloud http://vz.to/O2Jai7 and Verizon Cloud http://vz.to/1cBNO2h , we can ensure everything is protected.

AshleyS_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Blue Screen of Death - phone constantly shutting off
vzw_customer_support
Customer Support

mxvin lets get control over that blue screen and your device back in action! We understand the importance of having a working device and we're here to do everything we can to help! It appears there is an internal error causing the trouble so as the Apple representative stated, completing a Hard Reset http://vz.to/1hTwaWp  is the best option. As a photographer, I understand your hestistancy in completing this process because of the potential of losing your info. The good news is with services such as iCloud http://vz.to/O2Jai7 and Verizon Cloud http://vz.to/1cBNO2h , we can ensure everything is protected.

AshleyS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Blue Screen of Death - phone constantly shutting off
mogordon76
Member

This keeps happening to me tooo!!!  I just got the phone 2 weeks ago and it states that my version is up-to-date!  I will try the hard reset. But am super bugged that my BRAND NEW phone is acting up!

0 Likes
Re: Blue Screen of Death - phone constantly shutting off
mxvin
Member

Ashley, would all my apps be saved?  I did purchase the phone through Verizon, I forgot to add that above.  So can you give me a step by step of what I should do..

Thanks for your help

0 Likes
Re: Blue Screen of Death - phone constantly shutting off
vzw_customer_support
Customer Support

Great question mxvin! You do have the ability to save your apps to iCloud. Do you have an iCloud account already activated on the device? If so, please contact Apple directly at 800-MYAPPLE and they'll be happy to walk you through the process with utilizing their iCloud backup program. Please keep us posted if we can be of any additional assistance, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

0 Likes
Re: Blue Screen of Death - phone constantly shutting off
mxvin
Member

Well now my phone is officially dead. It kept going off and on and then I went to plug in a do the factory restore it WOULD NOT RESTORE.  said it couldn't restore error 40  I am extremely angry and have not idea what to do now. 

0 Likes
Re: Blue Screen of Death - phone constantly shutting off
ttipgem
Sr. Member

Try this.  http://support.apple.com/kb/TS3694#error40

Otherwise, take it to an Apple Store and have them replace it.

0 Likes
Blue Screen of Death - phone constantly shutting off
mxvin
Member

thanks ttipgem  .. tried all of the above nothing is working

0 Likes
Re: Blue Screen of Death - phone constantly shutting off
vzw_customer_support
Customer Support

Mxvin, we need to get that phone working ASAP so you can continue to snap photos with it. Have you visited either an Apple or Verizon store for some hands on trouble shooting?

SarahO_VZW
Follow us on Twitter @VZWSupport

0 Likes