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Why doesn't my phone ring when I've got screen lock activated?

This has been driving me crazy and I need to know how to fix it.

I like to have the screen lock activated on my phone (otherwise it will be in my purse calling people without me even touching it) but when I get an incoming call my phone doesn't ring, it will only vibrate so I'm missing alot of calls because I'm not always near my phone to hear it vibrate.

Also, there's nothing to alert me (a sound played every few minutes) when I missed a call or text & its causing problems for me.

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Re: Why doesn't my phone ring when I've got screen lock activated?
Customer Support


Thank you for reaching out to us. I am sorry to hear that you are having trouble with the phone ringing but we certainly want to make sure that is addressed. When your phone is not in screen lock does it ring as normal? You may want to check your sound settings to see if you have it set to vibrate in silent. Also if that mode is set you want to make sure the switch above your volume buttons is set up, otherwise the phone will not ring while in screen lock mode. Keep us updated and I am sure we will get this figured out.

Thank you,

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