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Why doesn't my phone show up anymore on family sharing map?
donster33
Member

We have family sharing & it was working fine.  Now there is one phone that is not showing up when we look for it in messages details on the map.  Location services are on, share my location is on & so is find my iphone for this phone.  What else can we look for to get this working again?

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Re: Why doesn't my phone show up anymore on family sharing map?
vzw_customer_support
Customer Support

Donster33,

Lets get this figured out! What kind of iPhone are we working with? Does it show any data service? Have you tried http://www.verizonwireless.com/support/knowledge-base-64531/


ChristopherM_VZW


Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why doesn't my phone show up anymore on family sharing map?
donster33
Member

It's an iphone 5s

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Re: Why doesn't my phone show up anymore on family sharing map?
vzw_customer_support
Customer Support

Thanks for confirmation of your iPhone model donster33! Let's get this issue resolved! Please ensure that your phone is sharing your location, see more about this feature at this link https://support.apple.com/en-us/HT201087 Also make sure that your Find My iPhone feature is enabled.


AntonioC_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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