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Why has my iPhone 5 stopped receiving & sending calls & texts, and has no network connection?
dkreiner
Member

Why has my iPhone 5 stopped receiving & sending calls & texts, and has no network connection?  I tried resetting my Network Connections several times, but It skips some of the steps (doesn't ask for my code).  What can I do now?

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Re: Why has my iPhone 5 stopped receiving & sending calls & texts, and has no network connection?
SuzyQ
Sr. Leader
Sr. Leader

How did you attempt to "reset the network"?  With the iPhone 5, you should have a SIM card.  Remove it, then reinsert it and restart the phone.  Or go to a Verizon store and get a new SIM (they are free) as the one int he phone may be corrupted. It happens.

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Re: Why has my iPhone 5 stopped receiving & sending calls & texts, and has no network connection?
vzw_customer_support
Customer Support

Thanks for doing what you have done to this point, dkreiner. As SuzyQ mentioned, have you removed/reinserted the SIM? Is there anyone else in the household or area that is having the same problem?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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