Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Why is my iPhone 5 losing power so quickly?

A week or so ago I got an iPhone 5 16GB. In this week, the battery runs out stupidly quick (within two hours, even if I don't use it at all or it is shut off completely). At first, if I had Wi-Fi, the battery would act semi-normal, but now it dies quickly even with Wi-Fi. And today I hopped on an app for a minute or two while it was charging and the battery dropped 25%, while it was charging. What do I do? I literally just got this phone a week ago.

Labels (1)
Re: Why is my iPhone 5 losing power so quickly?
Sr. Leader

It could be an app that is using all the juice, but more likely you got a used iPhone 5 with a bad battery. Where did you buy the phone? If it is from a reputable business, take it back. If you did e-bay, craigslist or something similar you are probably out of luck. You can take the phone to Apple to get a new battery put in for a set price of $79. You may get cheaper at a local iPhone repair center or kiosk in a mall.

I would also check here to see if your iPhone 5 battery is on the recall list:

iPhone 5 Battery Replacement Program - Apple Support