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Why is my iPhone 5s using data when it is suppose to be connected to wifi?
jruddy
Member

not sure what the issue is.  would appreciate any and all help.

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Re: My iPhone 5s is using data when it is suppose to be connected to wifi.
Eadur
Novice

1. I brainwork that it may be the same issue that we are having with my wife's iPhone 5c 8GB, plus a ton of other iPhone 5c users. You will probability get a lot of replies telling you to adjust the settings on your iPhone. Which would help if you have not done so already.


2. However, I was able to get a Verizon Rep to tell me that it is just because of the nature of the iPhone. When the iPhone goes into a dormant status, it will disconnect from the Wi-Fi, and reconnect with the cellular usage. But I do not know for sure if this is true, or not. Nevertheless, it makes more senses than most of the other answers that I have gotten.  .....

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Re: My iPhone 5s is using data when it is suppose to be connected to wifi.
vzw_customer_support
Customer Support

I'm sorry your iPhone is using data when its should be connected to wifi jruddy. When you do you notice its not connected to wifi?

Kinquana_VZW
Follow us on Twitter @vzwsupport

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Re: My iPhone 5s is using data when it is suppose to be connected to wifi.
Eadur
Novice

1. I brainwork that it may be the same issue that we are having with my wife's iPhone 5c 8GB, plus a ton of other iPhone 5c users. You will probability get a lot of replies telling you to adjust the settings on your iPhone. Which would help if you have not done so already.


2. However, I was able to get a Verizon Rep to tell me that it is just because of the nature of the iPhone. When the iPhone goes into a dormant status, it will disconnect from the Wi-Fi, and reconnect with the cellular usage. But I do not know for sure if this is true, or not. Nevertheless, it makes more senses than most of the other answers that I have gotten.  .....

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Re: My iPhone 5s is using data when it is suppose to be connected to wifi.
Eadur
Novice

Here is a web site that might, or might not, help you.

http://www.iphonehacks.com/2014/09/fix-ios-8-wifi-problems.html

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