Why isn't my iPhone 5s booting up or charging?

[allanmcconnell]

my iphone 5s powers on but hangs at the 'apple' icon screen.  when plugged in it does not appear to charge and will not power off.  any ideas?

[fernandobot · Accepted solution]

connect to power and press and hold Power + Home button for 20-30 seconds

[bd94s10]

Here is the Apple article for the issue as well: https://support.apple.com/en-us/HT201412