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Why won't my device connect to my home wi-fi?
sizzle75
Member

Can someone please tell me why my iPhone5 will not connect to home wifi, which is proved by Verizon. However other devices will connect (iPod, laptop, & daughters iPhone5). I can be sitting next to my daughter and she will be connected, but I won't. Why???? I have no problems connecting to other wifi (such as work), problem is at home.  Also, depending on where we are in the house, we can connect to wifi and other times we can not.

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Re: iPhone5 Not Connecting to Verizon Wifi (home account)
vzw_customer_support
Customer Support

Hi sizzle75,

It can be frustrating to experience issues connecting, when it seems all other devices work, and even your phone works elsewhere. I would recommend resetting your network settings http://vz.to/Kyv1Yd and trying your connection again. Please keep us posted concerning this issue!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
 

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Re: iPhone5 Not Connecting to Verizon Wifi (home account)
vzw_customer_support
Customer Support

Hi sizzle75,

It can be frustrating to experience issues connecting, when it seems all other devices work, and even your phone works elsewhere. I would recommend resetting your network settings http://vz.to/Kyv1Yd and trying your connection again. Please keep us posted concerning this issue!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
 

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