Why won't my iPhone accept my WiFi password?

[Ashes42]

My network appears in "settings" but it insists the password is incorrect.  My tablet, iPad and laptop are all connected to WiFi using the same password.  What do I need to do to make the iPhone accept the password???

[vzw_customer_support]

Ashes42,

That's very odd you're device is not accepting the WiFi password. What model iPhone are you using? Has it accepted this password in the past? Have you ensured the software is up to date? Please share some further details so we can find resolution. Thanks!


TrevorC_VZW

Follow us on Twitter @VZWSupport

[Ashes42]

It's an iPhone 5c purchased in August 2014. From that time until early Dec

when I moved into my new home, I was staying with my son. Had no problem

during that time frame when using his WiFi. Verizon set up everything

about a week prior to my move-in. Once I had my computer set up, I set up

other electronics to connect with WiFi in new house. The phone was the

only one to cause problems. At that time I did a software update and also

updated all the apps. Phone works beautifully other than it will not accept

the WiFi password.

If I go to "settings", select "WiFi", my network will appear. The problem

starts when I enter the password for my network. I have had others enter

the password & confirm the password, so I am certain it is being entered

correctly.

Thanks for any help you can give me

Pat

On Tue, Dec 30, 2014 at 10:33 PM, Verizon Wireless Customer Support <

[vzw_customer_support]

Pat,

Wi-Fi is an amazing asset to have for your phone and we'll make sure you can enjoy it. Can you try something for me please? If you try to connect your iPhone 5c to a different Wi-Fi network, such as your son's or maybe at a location offering free Wi-Fi (such as Starbucks or McDonalds) does the phone connect ok?

If you go to Settings>Wi-Fi and select your home Wi-Fi network, then select Forget This Network this may fix the issue.

SarahO_VZW
Follow us on Twitter @VZWSupport

[Ashes42 · Accepted solution]

I am so embarrassed! Problem has been solved by my three younger

grandchildren. They caught what the older grandchildren and six adults did

not see. Two letters in the password were transposed. Amazing how easily

things work when you do it right. Thank you for your help.

Pat

On Wed, Dec 31, 2014 at 10:32 AM, Verizon Wireless Customer Support <