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Will my device be accepted for an edge up if I get it repaired?
a_hennion
Member

I dropped my phone and cracked the screen - I am on the Verizon Edge Program - If I repair it somewhere other than Apple, will my phone be accepted for the Edge program when I go to "Edge Up"?  (i.e Will they be able to tell it was repaired elsewhere and will they not accept it "in like- new condition" )

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Re: Cracked screen / Verizon Edge program
Ann154
MVP MVP
MVP

You can't keep the old phone AND Edge Up. The Edge Up option requires you turn in the the previous Edge device.

Now if you finish paying all the Edge payments, you can keep the old phone and enter into a new Edge payment program for a new phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cracked screen / Verizon Edge program
ynggrsshppr91
Sr. Member

If they can tell it was repaired elsewhere you would have to pay the phone off 100% to Edge up

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Re: Cracked screen / Verizon Edge program
a_hennion
Member

That's what I was afraid of - Thank you for the response!

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Re: Cracked screen / Verizon Edge program
vzw_customer_support
Customer Support

I'm sorry your screen is broken a.hennion. I can understand how frustrating this is for you. Any changes made to your device can void the warranty.

Kinquana_VZW
Follow us on Twitter @vzwsupport

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Re: Cracked screen / Verizon Edge program
a_hennion
Member

KinquanaH_VZW I literally just dropped the phone and I was due to Edge up next month (I started the edge program last January) - so the warranty is not really that important to me - I just want to "edge up" before my 2 years.  Would you still advise that I take it to apple to fix?  Thank you!

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Re: Cracked screen / Verizon Edge program
zellerandy
Sr. Member


The requirments say in good working condition.   And it has to have the correct device ID.  I would imagiune if you took your phone to apple ot replave screen ti wouldnt matter

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Re: Cracked screen / Verizon Edge program
vzw_customer_support
Customer Support

You're welcome a.hennion. If you have insurance on your account, you can replace the phone for the low insurance cost deductible. So you have insurance?

Kinquana_VZW
FOllow us on Twitter @vzwsupport

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Re: Cracked screen / Verizon Edge program
a_hennion
Member

KinquanaH_VZW I don't believe I do.

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Re: Cracked screen / Verizon Edge program
vzw_customer_support
Customer Support

Thanks for the details a.hennion. If the phone is damaged, you will not be able to edge up because the phone has to be in good working condition so you can return it. The warranty is what what allows us to take back a used device. If there is unauthorized software, broken pieces , or liquid damage it can not be returned to us.

Kinquana_VZW
Follow us on Twitter @vzwsupport

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Re: Cracked screen / Verizon Edge program
zellerandy
Sr. Member


so if he gets the screen fixed it coudl be returned?

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