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battery drains and charges slowly
ogbobby
Member

Phone will be on standby in my pocket and go from 70% to 16% in a couple of hours.  Phone only charges 1% per 5 mins meaning it takes forever to charge. Battery is hot when charging as well. 

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Re: battery drains and charges slowly
vzw_customer_support
Customer Support

Oh wow! Those all sound like trouble to me! Let's take a look and see what we can do. Since you started experiencing the issue have there been any changes to the device? Software updates, application downloads, or damage to the device? What device are you using? Share some details, we're here to help.

AdamG_VZW

Follow us on Twitter @VZWSupport

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Re: battery drains and charges slowly
ogbobby
Member

I have not made any major changes to the device. I have downloaded an

additional app or two recently but that isn't changing anything. I

performed a factory reset by restoring my phone and the battery is still

draining. I don't understand how it can still be draining when a factory

reset is supposed to be as close to brand new as it gets.

On Wed, Aug 20, 2014 at 12:32 PM, Verizon Wireless Customer Support <

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Re: battery drains and charges slowly
vzw_customer_support
Customer Support

I appreciate you providing this insight, ogbobby! Is there any physical or water damage to the device? Is the factory provided charger being used?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: battery drains and charges slowly
ogbobby
Member

No physical damage and I am using the charger that came with the device.

On Fri, Aug 22, 2014 at 2:41 PM, Verizon Wireless Customer Support <

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Re: battery drains and charges slowly
pzjagd1
Novice

Apple announced a recall/replacement of a small number of defective iphone batteries. Go here to check if your's is one.

iPhone 5 Battery Replacement Program - Apple Support

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Re: battery drains and charges slowly
vzw_customer_support
Customer Support

Thanks for following up with this information, ogbobby. Have you completed a factory reset since experiencing the issue? The battery will typically get warm when the device is charging especially when the device is in use while charging?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: battery drains and charges slowly
ogbobby
Member

Yes I have and it hasn't done me any justice. The phone does typically get

hot when charging and in use. Yesterday my phone was on 3% and I put it on

the charger while I was still using it and it decharged to 1% instead of

charging...

On Wednesday, August 27, 2014, Verizon Wireless Customer Support <

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Re: battery drains and charges slowly
vzw_customer_support
Customer Support

Thanks for taking time to troubleshoot, ogbobby. Are you charging via USB on computer or through the wall adapter? How long have you had the device?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: battery drains and charges slowly
ogbobby
Member

I use both and get the same result. I got the phone at the end of May this year.

Sent from my iPhone

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