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brand new iPhone 5 with terrible phone service

My first iPhone 5 was great, and had great coverage. I had to replace it because of a cracked screen. Now the reception, on this brand new phone, seems to be terrible - most people I talk to (in a place that had great reception with my old phone) are telling me that they can't hear me, that I'm breaking up, etc.  Any advice would be most welcomed.  Thanks!

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Re: brand new iPhone 5 with terrible phone service
Customer Support


We're sorry to hear about your service issues with the replacement iPhone!  We want to get this fixed for you.  Have you tried resetting your network settings? How about removing and resinserting the sim card?

If the above steps don't improve service we may need to have you move on to a backup and restore;

This information should help! Let us know if you need anything.


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