You can't cancel your service on-line, so that's not an option,. Maybe you could e-mail them and explain the situation? Go to the top of the page and click on Contact Us, then click on Get in Touch. You should see an option on the left-hand side of the page to send Verizon an e-mail.
To send email need to log into your account. I do not, i'm not registered in MyZerizon. And I can not create it, because Verizon where I'm not working. Can prompt email address where I can write about?
I can assist you further with your account options. Please send me (AdamE_VZW) a direct message for additional help.
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