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can not hear from the ear piece
kimbarb
Member

i tried making a call on my 5s and all i hear is a faint ring and barely can hear the other person on the other line. same as incoming calls…. any ideas?

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Re: can not hear from the ear piece
Ann154
MVP MVP
MVP

Bad earpiece speaker? Does it work when you use speakerphone? If speakerphone works, you might have to get the phone replaced.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: can not hear from the ear piece
vzw_customer_support
Customer Support

Hi kimbarb,

Let's get those calls flowing properly and at the proper volume. Have you checked the volume on your device? Has this device been recently dropped? Is this issue present on all calls? Has your device recently been near/around water or moisture? Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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