Bad earpiece speaker? Does it work when you use speakerphone? If speakerphone works, you might have to get the phone replaced.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Let's get those calls flowing properly and at the proper volume. Have you checked the volume on your device? Has this device been recently dropped? Is this issue present on all calls? Has your device recently been near/around water or moisture? Please keep us posted, thanks!
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