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cracked screen repair options overseas

Cracked my screen very badly last weekend.  Currently in need of advice on how to replace.  I'm living in Japan right now so my line is suspended.  However I do pay insurance every month, but I think it is only when my plan is active.  I went to apple store in Japan but basically all they told me was that I could buy a new one from them.  How can I best find out from verizon customer service what my best options are for this?

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