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does't ring randomly
Cindy9999
Member

randomly my iPhone 5s does not ring but sends calls directly to voicemail. It is not an issue with settings because it happens randomly. I can be standing right next to the phone and it doesn't ring. I even have continuity on my iPad and the iPad doesn't rain either.  it happens even when I have a strong signal.  Ideas?

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Re: does't ring randomly
vzw_customer_support
Customer Support

Hmm, that's Cindy9999 but we can definitely help you here. Please go to Settings>Do Not Disturb; please make sure Manual and Scheduled are both disabled. Test the calls to make sure they're now working and your phone is ringing. If not, then let's make sure call forwarding was not activated by pocket dial or by mistake. Call *73 and test again. Lastly, if you're still having issues go to Settings>General>Reset>Reset Network Settings. This will not delete any content other than your wi-fi connections. You can re-add them once the phone reboots.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: does't ring randomly
vzw_customer_support
Customer Support

Hmm, that's Cindy9999 but we can definitely help you here. Please go to Settings>Do Not Disturb; please make sure Manual and Scheduled are both disabled. Test the calls to make sure they're now working and your phone is ringing. If not, then let's make sure call forwarding was not activated by pocket dial or by mistake. Call *73 and test again. Lastly, if you're still having issues go to Settings>General>Reset>Reset Network Settings. This will not delete any content other than your wi-fi connections. You can re-add them once the phone reboots.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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