I understand the benefit of gaining a new device at the best possible price BrnAtls. I'm sorry to hear about your lost device. We are happy to review your concerns in further detail if you follow and DM us. In the meantime, do you have equipment insurance? How about an alternate line upgrade? Dialed #UPG to check?
JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport
I tried the follow thing and private message, but it said I didn't have access. No insurance or other line to upgrade. If others are being offered free early upgrades, it should be allowed for all.
@beezy00789,
A new phone is always an exciting time! I apologize for the misinformation regarding your upgrade eligibility. Lines are eligible for upgrades every 24 months. Follow me and send me a direct message so I can access your account check your upgrade eligibility.
JohnB_VZW
Follow us on Twitter @VZWSupport
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