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frozen iphone 5
huntneely
Enthusiast - Level 1
‎10-21-2014 06:02 AM

My iPhone 5 froze while I was trying to open an app.  I cannot turn it off and the computer does not recognize it.  The screen is still "live" but tapping it does nothing.  Any ideas?

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Re: frozen iphone 5
huntneely
Enthusiast - Level 1
‎10-21-2014 06:26 AM

I got it to work.  It finally ran out of power and worked when I charged it back up.


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Re: frozen iphone 5
huntneely
Enthusiast - Level 1
‎10-21-2014 06:26 AM

I got it to work.  It finally ran out of power and worked when I charged it back up.


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Re: frozen iphone 5
nicholasbranson
Specialist - Level 1
‎10-21-2014 06:51 AM

For future reference, when dealing with a frozen unresponsive iphone, one way out is to hold down the home button and the power button simultaneously for about 10 to 15 seconds. This will shut your phone down.

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Re: frozen iphone 5
giants10kyle
Contributor - Level 1
‎10-21-2014 06:52 AM

Are you running iOS 8.1 yet on your iPhone 5? My wife has one and it acted funny with the earlier iOS 8 software. Ios 8.1 corrects a lot of the issues people have been having with their phones. I upgraded my wife's iphone 5 last night and it works a lot better

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