The manufacturer warranty for the iPhone and virtually all other phones is 1 year. If you want coverage for longer than that you have to purchase AppleCare+ or coverage through another provider (Asurion for example). Nothing strange about that at all and unfortunately if you don't have coverage then you will have to pay to repair yourself or opt to replace your device. There are no current open recalls for the iPhone 5s. Failure can happen for any number of reasons so you can't assume that it's a defect issue. You can opt to go to your local Apple Store (if available) and have them look at it. They can give you the price of repair or may offer you an out of warranty replacement option (which you would have to pay for of course. Not sure how much it is for the 5s but iPhone 6 Plus was $329 for a replacement device. Pricey but much cheaper than having to pay full retail to buy one).
meme1955, we absolutely want for you to have a working phone so you can enjoy the stellar service. We will work together to see what’s going on with the device. What are you specifically experiencing? When did this start? Is there any physical/liquid damage?
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