Hi pinkiepie! Welcome to the Verizon Wireless family. Hopefully by now, you've discovered that when your old phone stopped working, your new Verizon Wireless phone was already up and running. A port from another wireless carrier usually takes between 5 minutes and 24 hours to complete, depending on the carrier and the accuracy of the information submitted. During the process of the port, you'll be able to make calls right away from your new Verizon Wireless phone but you will not be able to receive calls. Once the port is finished, the service on the old phone will completely shut off and the new phone is ready for full activation and you'll be able to place and receive calls successfull. In case you're curious, here's a link to more FAQs about Local Number Portability: http://bit.ly/QTARox
Enjoy your new phone and service. Have a wonderful day!
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