Is the hotspot feature included with your plan or have you manually added it?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I personally use my Mobile Hotspot feature daily and love it! Here's a great link with step-by-step instructions for enabling and setting up the Personal HotSpot feature on your Apple iPhone 5S: http://vz.to/W0Rkfi. Please let me know how this works out for you. Thanks!
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