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i bought a iphone 5S at a garage sale, i went home turned it on and it was disabled. i then checked and made sure it wasnt stolen for my safety, but its not stolen so then i decided to see if verizon can disable the disabled screen?
KyleMc941
Member

I bought a iphone 5S at a garage sale, i went home turned it on and it was disabled. i then checked and made sure it wasnt stolen for my safety, but its not stolen so then i decided to see if verizon can disable the disabled screen? So I was wondering if you could disable it bc that's the only screen that's popping up

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Re: i bought a iphone 5S at a garage sale, i went home turned it on and it was disabled. i then checked and made sure it wasnt stolen for my safety, but its not stolen so then i decided to see if verizon can disable the disabled screen?
Weth
Sr. Leader

This is the part of the instructions for you:

Erase your device with recovery mode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
  3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

  4. Wait for the process to finish. Then you can set up and use your device.

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Re: i bought a iphone 5S at a garage sale, i went home turned it on and it was disabled. i then checked and made sure it wasnt stolen for my safety, but its not stolen so then i decided to see if verizon can disable the disabled screen?
Weth
Sr. Leader
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Re: i bought a iphone 5S at a garage sale, i went home turned it on and it was disabled. i then checked and made sure it wasnt stolen for my safety, but its not stolen so then i decided to see if verizon can disable the disabled screen?
KyleMc941
Member

There is no passive on the iPhone, all it shows is its disabled n a key phone pad stating you can only call emergency calls.

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Re: i bought a iphone 5S at a garage sale, i went home turned it on and it was disabled. i then checked and made sure it wasnt stolen for my safety, but its not stolen so then i decided to see if verizon can disable the disabled screen?
Weth
Sr. Leader

This is the part of the instructions for you:

Erase your device with recovery mode

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

  1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
  2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
  3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

  4. Wait for the process to finish. Then you can set up and use your device.
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Re: i bought a iphone 5S at a garage sale, i went home turned it on and it was disabled. i then checked and made sure it wasnt stolen for my safety, but its not stolen so then i decided to see if verizon can disable the disabled screen?
vzw_customer_support
Customer Support

KyleMc941,

I want to make sure we can get past that screen. Did you try connecting the phone to a computer with iTunes so that you could reset the device? If not please complete this step to reset your device.
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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