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i can only receive/send calls over bluetooth
nouny101
Member

When my phone rings its says "unknown", and won't allow me to answer.  When I make a call I can't hear the other person.  Help!!!

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Re: i can only receive/send calls over bluetooth
vzw_customer_support
Customer Support

nouny101, having a working phone is a must so let’s get this figured out. Has there been any damage to the device, liquid or physical? How long has this been happening? Also, have you recently downloaded any new applications?


NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: i can only receive/send calls over bluetooth
nouny101
Member

no damage....I started using the phone about a week ago, and it began right

after. I got it from work. I can't think of any new applications I've

downloaded.

On Wed, Dec 9, 2015 at 8:51 AM, Verizon Wireless Customer Support <

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Re: i can only receive/send calls over bluetooth
vzw_customer_support
Customer Support

nouny101, thanks so much for this information. This issue has been going on far too long as you deserve a properly working phone. Let’s get down to the bottom of this issue once and for all. I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.


NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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