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i cannot receive calls. Help.
LJPMDP
Member

I Cannot receive calls.  Caller reaches sound as if phone is blocked or out of order.  I tried all troubleshooting tips, except SIM card.  Where is it?  Version 8.3 downloaded.

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Re: i cannot receive calls. Help.
LJPMDP
Member

Thank you. I finally realized that call forwarding was on. I must have hit the star key by mistake. Once I deactivated that, I was good.

Linda

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Re: i cannot receive calls. Help.
nicholasbranson
Sr. Member
  1. Ensure the device is powered off.

  2. From the right edge of the device, remove the SIM card tray.
    Note Utilize the SIM eject tool (or paperclip) to unlock the tray by inserting it into the provided slot.

    Eject SIM tray


  3. Remove the SIM card from the SIM card tray.
    Note If applicable, refer to Insert the SIM Card.

    Remove SIM card

Re: i cannot receive calls. Help.
LJPMDP
Member

Thank you. I finally realized that call forwarding was on. I must have hit the star key by mistake. Once I deactivated that, I was good.

Linda

Re: i cannot receive calls.  Help.
nicholasbranson
Sr. Member

Ah. Classic.