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i received an email receipt form Verizon! but cant track my order?

i had pre ordered an white 64gb i phone 5 at around 7:15 on sept 14 EST i ordered it via phone and the guy said you will receive a conformation e-mail and it will be delivered on the 21st well we did receive the e-mail on the 19th after calling them to send the conformation and when we received the e-mail i didn't think much of it until today when i wanted to check on my order to confirm everything and when i entered all of my information it asked me for from the e-mail it said SPOC is verifying your order or something along those lines and i got worried and cant seem to find another place for help at this point but please tell me if i should just wait it out and see if it comes today or call Verizon immediately to see whats going on?????? PLEASE HELP! ASAP!

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Re: i received an email receipt form Verizon! but cant track my order?
Customer Support

Hi droidboy52999,
I'm sorry for the delayed reply. I hope that by now you have already received some sort of response on the status of your order. If by any chance you haven't, please visit Let us know if there's anything else we can assist with.

Thank you,
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