Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone 4s

How do I restore backed up contacts from verizon cloud. The directions don't work

Labels (1)
Re: iPhone 4s
Customer Support

Contacts are essential for calling and messaging. We want to make sure that you get the help that you need to get them.  Please search for Vz contact transfer in the app store/install the free application/ Open the application/it should send you a pin through messaging/ use that pin to gain access to the application.  After that, the onscreen instructions should appear to bring the contacts over. Are these the steps that you followed? If you did please share details on what happened. We will get the job done together. One more thing, what phone did you have before? Were the contacts saved in backup assistant?
Follow us on Twitter @VZWSupport
If my response answered your question please click the �CorrectAnswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!