Contacts are essential for calling and messaging. We want to make sure that you get the help that you need to get them. Please search for Vz contact transfer in the app store/install the free application/ Open the application/it should send you a pin through messaging/ use that pin to gain access to the application. After that, the onscreen instructions should appear to bring the contacts over. Are these the steps that you followed? If you did please share details on what happened. We will get the job done together. One more thing, what phone did you have before? Were the contacts saved in backup assistant?
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