Just switched my wife and myself over from ATT to Verizon. We each got a new iPhone 5. I backed up my iPhone 4 to iTunes and then restored it to my new phone. I got it activated by calling in. I can make outgoing call just fine, but all incoming calls go directly to voice mail. I do not have Do Not Disturb activated or anything like that. My wife's phone work absolutely fine. Any other ideas?
thanks very much,
It might be a setting that need to be changed in your Plan i would check with customer service) 1-800-922-0204 Option 3 just to see if that feature is Activated as might be. You can go to My Verizon and check this your Self but it doesn't hurt to have a C.S.R help along the Way.. b33
I want to make sure you are able to fully enjoy your service on the most reliable network jon9091! Are you still having difficulties? Sounds like your port may have been incomplete at the time. Were your previous devices powered off?
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I just had and fixed the same issue you are experiencing (text and making calls worked fine, incoming calls went straight to vm). It turned out to be an issue with the port from AT&T. Apparently the AT&T account number I provided them was off by a single character and that held the process from completing itself properly. Call tech support and ask to be transferred to the port department. They sorted it out in 5 seconds flat. Seems kind of silly they don't proactively reach out, but they were very nice and solved things quickly.
Hope this helps.