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iPhone 5 Dropping calls for the last 8 weeks
Rkone
Member


I had a iPhone 4S and upgraded to iPhone 5 around June 2013.  I never had an issue until 8 weeks ago and now my phone drops calls everywhere.  I cannot get more than 1 to 2 bars on my phone even in Baltimore City, MD.  I never had a problem up until now.  The SIM card was just recently replaced and still dropping calls.  This is crazy, I had done every solution Verizon has suggested.  They had to change something about their networks because I have several coworkers who have the same phone but have AT&T and they have full signal in the same location while I have no signal to one bar.  What are my next steps because I can't keep trying to conduct business with a phone that does not

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Re: iPhone 5 Dropping calls for the last 8 weeks
vzw_customer_support
Customer Support

This is very strange Rkone! Replacing the SIM card was a great troubleshooting step. Next, I recommend doing a hard reset via iTunes and setup your phone as a new phone to clear any potential corrupted system files. Visit this link http://bit.ly/TDltcJ and scroll down to bottom of page for step by step instructions.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: iPhone 5 Dropping calls for the last 8 weeks
vzw_customer_support
Customer Support

This is very strange Rkone! Replacing the SIM card was a great troubleshooting step. Next, I recommend doing a hard reset via iTunes and setup your phone as a new phone to clear any potential corrupted system files. Visit this link http://bit.ly/TDltcJ and scroll down to bottom of page for step by step instructions.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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